Software Customer Satisfaction Survey Template

A software customer satisfaction survey is a short form used to understand how users feel about a software product — from overall satisfaction and ease of use to speed, reliability, core features, and help resources. This template is designed for SaaS companies, software teams, product managers, and customer success teams that want to collect user feedback, spot issues, and make smart product decisions based on customer input.

• Expert-crafted questions cover overall satisfaction, usability, speed, reliability, issue reporting, and improvement ideas.
• Rating scales, NPS, and an evaluation matrix help users respond quickly and provide structured data for analysis.
• Short optional comment fields make the survey easy to complete while still capturing problems and suggestions in users’ own words.

Click Use This Template to add the survey to your AidaForm account. From there, you can adjust the questions and branding, publish the survey, and start collecting responses right away. No coding required.