Post-Purchase Feedback Survey

A post-purchase feedback survey is a structured form that helps you see how customers rate their experience after placing an order. It’s useful for online stores, marketplaces, and DTC brands — and for e-commerce, product, and customer experience teams focused on stronger trust and repeat purchases.

This AidaForm template covers the full journey, from product selection and payment confidence to delivery experience and overall satisfaction. It includes 10 carefully designed questions with rating scales, multiple-choice options, and optional open-ended answers. Smart conditional logic shows follow-ups only when results signal a problem, so the survey stays focused and quick to complete.

Add the template to your AidaForm account, tailor it in minutes using a drag-and-drop editor, and start collecting post-purchase feedback right away. AidaForm is secure, mobile-friendly, and anonymous by default.