Online Shopping Feedback Survey

An online shopping feedback survey is a simple form that helps you understand how customers experience your store — whether or not they complete a purchase. This template captures actionable insights on product pages, navigation, store trust, and purchase friction, without overwhelming respondents. It’s ideal for online stores and marketplaces, as well as e-commerce, UX, and support teams.

The AidaForm template includes 6 short, proven questions with rating scales, multiple-choice answers, and an optional open-ended question. Smart conditional logic shows follow-up questions only when needed, keeping the survey quick, relevant, and high-converting.

Add this template to your AidaForm account, customize it in minutes (no coding required), and start collecting feedback right away. AidaForm surveys are secure, mobile-friendly, anonymous by default, and easy to share — so you can focus on feedback, not setup.