The standard Net Promoter Score question “How likely is it that you would recommend our product to a friend or colleague?” is not the only thing that this Net Promoter Score form has going for it. It reacts to the exact score given by the customer and puts them on a dedicated question sequence to get the most meaningful feedback in their situation. Test the AidaForm NPS survey template yourself: first, choose 3 on the scale. The form will redirect you to a page with questions that will help you find the reasons behind this a low rating. Next, try choosing the scores 7 and 10, and you’ll land on question sequences that suit the respondents with those levels of satisfaction best. Does that look like something to help your business grow? You could start now, it’s worth a try! Net Promoter Score is an indicator of your customers’ satisfaction and loyalty to your product, service, or company. Calculating NPS is easy, but AidaForm makes gathering actionable feedback based on the NPS much more efficient. We have already prepared a survey template to start using immediately and leave the technicalities to us. We’ll record the responses and display them in your NPS reports with real-time calculations and answers. Here are a few more reasons to use the AidaForm Net Promoter Score template:How This AidaForm NPS Survey Example Works
3 Reasons to Use the AidaForm Net Promoter Score Survey
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You don’t have to do the math. No complicated formulas, no square roots, no dispersion, regression, and more. AidaForm will calculate an indicator based on received responses. You can easily and quickly view all stats on your Net Promoter Score survey in the Results > Response Summary section. If you want to track the indicators in real time, just use the Real-Time Dashboard!
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The consistency of the NPS survey example questions in the evaluation rating makes it easier to analyze the data. You won’t have to make any complex deductions or look for correlations. You get systematically organized information right away! This AidaForm Net Promoter Score example is built with logic jumps that switch the respondent to specific questions based on their NPS rating. For in-depth analysis, you just need to set the filter for the “How likely is it that you would recommend our product to a friend or colleague?” field. Select a range of ratings or a specific rating you wish to review – and you will see all responses with those ratings on the Net Promoter Score form results.
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The entire product team will get regular updates about user feedback. Depending on your workflow, you can select multiple team members to notify about new NPS survey responses in your AidaForm account. You can also connect your form to many popular workflow tools like Slack, Trello, and Freedcamp to automatically send form responses to team members. Let every member of the crew know what impact they have on product development to achieve better results!
Want to know more about NPS, how it is calculated, and what scores are considered good? Read our expert article Net Promoter Score: Definition, Calculation, and Questions.