Net Promoter Score Survey

Use this Net Promoter Score template to measure your customers’ loyalty and satisfaction. Collect valuable insights and improvement ideas to stand out from the competition. Ask your customers how likely they are to recommend your product to a friend or colleague, and if there is anything you could be doing better. Embed the NPS survey into your website or send it in an email. Then repeat the study regularly to track your progress over time.

Add this NPS survey template to your AidaForm Expert account, easily customize the logo and texts, and start collecting valuable business information in five minutes. Don’t have an Expert account yet? No problem! You can add the template to your Free account to review the template’s settings and make an informed decision later.

How the AidaForm NPS Survey Example Works

The standard Net Promoter Score question is “How likely is it that you would recommend our product to a friend or colleague?”. The NPS Survey template by AidaForm asks respondents to rate the probability of recommendation from 0 to 10, and then transfers respondents to the corresponding survey page on the basis of the answer provided.

Play around with the AidaForm NPS survey template! First, choose 3 on the scale and the form will redirect you to the page with questions that help find the reasons behind this low rating. Next, try choosing the scores 7 and 10, and you’ll land on the questions that suit the respondents with those levels of satisfaction. Does that look like something to help your business grow? Then add the template to your AidaForm account and start using it right away!

3 Reasons to Use the Net Promoter Score Survey

Net Promoter Score is an indicator of your customers’ satisfaction and loyalty to your product, service, or company. After you’ve collected your NPS Survey responses, you can use AidaForm NPS Calculator to get your company’s NPS and compare it to other companies in your field.

Here are a few more reasons to use the AidaForm Net Promoter Score template:

Calculating the NPS result with AidaForm is easy! Go to the Results > Response Inbox section for your NPS survey and download all responses as a CSV document. Find the column Customer Group and filter the results to see how many respondents fall into Promoters, Passives and Detractors. Use the NPS Calculator to get your NPS score right away.
The consistency of the NPS survey example questions in the evaluation rating makes it easier to analyze the data. The AidaForm Net Promoter Score form is built with logic jumps that switch the respondent to specific questions based on their NPS rating and provides you with valuable insights and suggestions about how to improve.
The entire product team will get regular updates! Connect your form to many popular workflow tools, for example, your customer management system, using the Zapier integration to automatically send form responses for further processing.
Want to know more about NPS, how it is calculated, and what scores are considered good? Read our expert article Net Promoter Score : Definition, Calculation, and Questions.