The standard Net Promoter Score question is “How likely is it that you would recommend our product to a friend or colleague?”. The NPS Survey template by AidaForm asks respondents to rate the probability of recommendation from 0 to 10, and then transfers respondents to the corresponding survey page on the basis of the answer provided. Play around with the AidaForm NPS survey template! First, choose 3 on the scale and the form will redirect you to the page with questions that help find the reasons behind this low rating. Next, try choosing the scores 7 and 10, and you’ll land on the questions that suit the respondents with those levels of satisfaction. Does that look like something to help your business grow? Then add the template to your AidaForm account and start using it right away! Net Promoter Score is an indicator of your customers’ satisfaction and loyalty to your product, service, or company. After you’ve collected your NPS Survey responses, you can use AidaForm NPS Calculator to get your company’s NPS and compare it to other companies in your field. Here are a few more reasons to use the AidaForm Net Promoter Score template:How the AidaForm NPS Survey Example Works
3 Reasons to Use the Net Promoter Score Survey
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Calculating the NPS result with AidaForm is easy! Go to the Results > Response Inbox section for your NPS survey and download all responses as a CSV document. Find the column Customer Group and filter the results to see how many respondents fall into Promoters, Passives and Detractors. Use the NPS Calculator to get your NPS score right away.
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The consistency of the NPS survey example questions in the evaluation rating makes it easier to analyze the data. The AidaForm Net Promoter Score form is built with logic jumps that switch the respondent to specific questions based on their NPS rating and provides you with valuable insights and suggestions about how to improve.
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The entire product team will get regular updates! Connect your form to many popular workflow tools, for example, your customer management system, using the Zapier integration to automatically send form responses for further processing.
Want to know more about NPS, how it is calculated, and what scores are considered good? Read our expert article Net Promoter Score: Definition, Calculation, and Questions.