Once you’ve pulled up your customer complaint form in the Builder, its time to start customizing your form. On the left side of the screen, the Form Elements panel allows you to add new desired fields for data collection. The builder workspace allows you to move or remove fields, rename them and change their descriptions, call up additional settings for each field, and more. You can even add the Media File field with the Image setting to add your logo and branding in the complaint form for brand consistency. Also add the File Upload field, if necessary, so that your clients can attach to the complaint supporting documents - including photos of damaged goods, correspondence with the support, and more. If you want to change the look of your form, use the Form Designer panel to the right to update the appearance customer complaint form. Here you can change colors and fonts, turn off fields' icons, set the field settings, customize how the optional fields will be displayed, set up the form scale, and much more. Your pre-built complaint template is a general complaint example, but it can be fully customized to your needs. Open the Set Up tab to integrate your form with other popular online services, set up recipients to be notified of complaints, or enable Notification Reply-To to respond to customers' specified email. It may seem counterintuitive to create a form that allows for complaints to be made against your business. After all, who wants to welcome criticism? However, the only way to enact true and lasting change at your enterprise that benefits everyone involved is by taking advantage of complaints. As hard as it may sound, taking the time to read through customer complaints will give you an insight into how your company, brand, and team member are perceived by your clients and customers. One-off complaints here and there are to be expected- that’s part of the life of a business owner. But if you are receiving consistent complaints about the same issues, it may be time to reevaluate your practices to better serve your clients. However, many customers don’t submit helpful complaints because there is no outlet or easy process to submit their opinions. The best way to make the complaint form easy to access and submit is through an online complaint form. By building a form and directing complaints to those who can reconcile the issues, you can begin to build better practices toward customer satisfaction. Here are some other advantages of having a customer complaint form available on your company website:Discover More Ready-To-Use Templates Like The Complaint Form
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