Checkout Feedback Survey
An online store checkout feedback form is a short survey that helps you understand how customers experience the final steps of the purchase process. It’s built for e-commerce teams, product managers, and UX specialists who want to spot friction, confusion, or drop-off points during checkout.
Created by AidaForm experts and based on proven checkout feedback best practices, this template helps you collect honest, high-quality responses with minimal effort:
- Short and focused (6 questions): Covers the most important parts of checkout without overwhelming respondents.
- High-response form flow: Step-by-step questions with a progress bar make it easy to follow and help you collect more responses.
- Optional open-ended follow-ups: Hide/Show logic reveals comment fields only when relevant, so you get actionable feedback without pressure — insights you can use to improve checkout completion rates.
- Hidden fields (Country and Device): Capture helpful, non-personal context automatically to spot issues across locations and devices.
Click Use This Template to add it to your AidaForm account, customize it in minutes (no coding required), and start collecting checkout feedback right away.
