“User” means the individual using this Application who, unless otherwise specified, coincides with the Data Subject.
“Data” means all information provided by any User or obtained by the Services about a User.
“Personal Data” means any information that directly or indirectly, or in connection with other information allows to identify a natural person.
“Data Subject” means the natural person to whom the Personal Data refers.
“Data Controller” means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of the Services.
“Form Creator” means the natural or legal person who uses AidaForm Services to create, share, and host web forms in order to gain responses with some information from Form Respondents.
“Form Respondent” - is a person acting as a physical entity or on behalf of a company, who enters information in a form created and shared by a Form Creator.
AidaForm is used by both Form Creators and Form Respondents. AidaForm acts as a Data Processor and Data Controller towards Form Creators, and as a Data Processor towards Form Respondents.
IF YOU CREATE FORMS:
Your form data is owned by you. Unless you made your forms publicly available via a direct link, AidaForm does not make the forms available to anyone.
AidaForm does not use the form responses you collect for purposes other than those determined by the Form Creator unless it’s required by applicable laws.
AidaForm holds your data securely.
Form data is stored on servers located on the Amazon servers in the United States and Germany. Below, you will find more information regarding the third parties involved in the data processing and their participation in the Privacy Shield program.
IF YOU ANSWER FORMS:
AidaForm does not make your responses available to third parties (although the Form Creator might do so, so we advise that you contact this individual, company, or organization to learn more). AidaForm acts on behalf of the Form Creator who is in full control of your data.
PRIVACY NOTICE FOR FORM CREATORS:
What information does AidaForm collect?
AidaForm gathers various types of information, including information that identifies or may identify you as an individual (“Personal Information” or “Personal Data” ) as explained in more detail below.
Information You Provide to Us:
From the Website: We may collect any Personal Information that you send or provide to us, for example, via online forms available on our website or through email communication. We will keep a record of our correspondence.
From the Services:
We receive and store information you provide when registering and setting a new account or a new user. The types of information we may collect include names, usernames, email addresses, postal addresses, phone numbers, job titles, transactional information (including Services purchased), as well as any other contact or other information you choose to provide us or upload to our systems in connection with the Services.
The data provided with your responses to surveys and questionnaires that we might ask you to complete for research and development purposes.
The data provided with the uploaded files for support purposes, etc.
Information We Automatically Collect:
When you use our Website we collect some information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.
When you use the Services:
Usage information – we keep track of user activity in relation to the types of Services our customers use, the configuration of their computers, and performance metrics related to their use of the Services.
Log information – we log information about our customers and their collaborators when you use one of the Services including the Internet Protocol (“IP”) address.
Information collected by cookies and other similar technologies – we use various technologies to collect information which may include saving cookies to users’ computers.
For further information, please read the section below headed “Cookies and other Tracking Technologies” and/or read our Cookie Notice.
How does AidaForm use the information?
We use the information we collect:
To improve our websites and to present content and Services in the most effective manner.
To set up accounts and to provide you with the services, content, information that you request from us.
To keep our services running flawlessly - to send you notices regarding the status of your account and/or subscription, including expiration and renewals.
Notify you about updates and new features of our Services.
Process and complete transactions, and send related information, including transaction confirmations and invoices.
Manage our customers’ use of the Services, respond to inquiries and comments and provide customer service and support.
For trend monitoring, marketing, and advertising.
To investigate and prevent fraudulent activities, unauthorized access to the Services, and other illegal activities.
For any other purposes about which we notify customers and users.
The Usage Information we collect allows us to improve our Services and to deliver a more personalized experience. For these purposes we:
Estimate our audience size and usage patterns.
Store Data about your preferences, which enables customization of our Services according to your individual interests.
Cookies and Other Tracking Technologies
What are cookies?
Cookies are small text files that are created and stored in your browser or on the hard drive of your computer or another device when you visit our Services. This allows the Services to recognize you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). Cookies do not contain the information like your home address, date of birth, or credit card details.
The cookies we use fall into four broad types:
Strictly Necessary Cookies
These cookies are essential for helping you to navigate our Services and use its features, such as accessing some secure areas, for example, your User Account. Without these cookies, the services you have asked for, such as setting up an account, a shopping baskets or billing cannot be provided. These cookies are necessary for the Services to function and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of the Services may not work then.
To keep our Services relevant and easy to use, we use Google Analytics to help us understand how our visitors use our Services. For example, these cookies allow us to count traffic sources, to help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is anonymous. If you do not allow these cookies, we will not know when you have visited our site.
If you do not wish to participate in Google Analytics, you may also download the Google Analytics opt-out browser add-on.
These cookies allow us to remember setting a user has applied to our website (such as a user name, language or the region a user is in), choices a user has made (such as not to be asked again to fill in a questionnaire), as well as to detect if our Services has already been offered to provide enhanced, more personal features. The information these cookies collect is anonymized which means we cannot identify you personally. Disabling functionality cookies may lead to errors in the performance of the Service.
Targeted Marketing Cookies
You may opt out of certain types of Google Analytics tracking, customize the Google Display Network ads by using the Google Ad Preferences Manager and learn more about how Google serves advertisements by viewing its Customer Ads Help Center.
For information on how to disable cookies, please consult the “Settings” section of your browser via the menu bar. Should you need any help, please contact us via email at email@example.com.
Legal Bases for Processing
AidaForm collects and process information about you only where we have legal bases for doing so under applicable laws. We collect and use your information only when:
We need the information to provide you the Services, including operating the Services, providing customer support and personalized features and protection of the safety and security of the Services;
It satisfies a legitimate interest (which is not overridden by your data protection interests), such as research and development, marketing and promotion of the Services and protection of our legal rights and interests;
You give us consent to do so for a specific purpose; or
We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to withdraw your decision at any time, but this cannot affect any processing that has already taken place. When we are using your information, because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
Place of Processing
The Data is processed at the AidaForm’s operating office in Germany and in any other places where the Third Parties involved in the processing are located. Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. Further details are provided in the Section entitled “Detailed Information Concerning the Third Parties Involved in the Processing of Personal Data” below. Users in the European Union may be entitled to learn about the legal basis of Data transfers to a country outside the European Union and about the security measures that were taken by the AidaForm to safeguard their Data. To find out more, please submit an inquiry to us using the email firstname.lastname@example.org.
How Can I Exercise My Data Subject Rights?
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us and use our Services.
If you would like to review, update, rectify, and delete any Personal Information we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR), you can either do it from inside your account with AidaForm Services in the “My Account - Settings” section, or send your request at email@example.com. Our privacy specialist will examine your request and respond to you as quickly as possible.
Please note that we may still use any aggregated and anonymous Personal Information that does not identify any individual and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You can opt out of receiving certain promotional or marketing communications from us at any time by using the unsubscribe link in the emails we send.
If you have an account for our Services, we will still send you non-promotional communications, like service-related emails.
California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to firstname.lastname@example.org
How Does AidaForm Share and Disclose Information to Third Parties?
We do not rent or sell your Personal Information. We may share and disclose information (including Personal Data) about our customers in the following limited circumstances:
Consulters and Service Providers:
We may share your information with third-party vendors, consultants, and other service providers whom we employ to perform tasks on our behalf. These companies include (for example) our payment processing providers, website analytics companies, product feedback or help desk software providers, CRM service providers, email service providers, and others. You can find an updated detailed list of these parties as well as links to their privacy notices in the section Information Regarding Third Parties involved in the Processing of Personal Data.
We may choose to buy or sell assets and may share and/or transfer customer information in connection with the evaluation of and entering into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.
Disclosures for National Security or Law Enforcement:
We may also be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
We undertake every possible step to keep our service secure.
We use appropriate technical, organizational, and administrative security measures, implement the latest encryption and security technologies to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Among other practices, your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or other devices and browser.
We generally retain your data for as long as you have an account with AidaForm Services, or to comply with our legal obligations, resolve disputes, or enforce our agreements. Data that is deleted from our servers may remain as residual copies on offsite backup media for up to approximately one month afterward.
International Data Transfers
AidaForm servers are located in the Amazon Web Services (AWS) cloud-based architecture in Germany and the United States, so your personal information will be hosted and processed by AidaForm in Germany and the United States. Your personal information may also be processed in, transferred or disclosed to countries in which AidaForm’s subsidiaries and offices are located and in which our service providers are located or have servers.
The Privacy Shield Program Overview
The EU-U.S. and Swiss-U.S. Privacy Shield Frameworks were designed by the U.S. Department of Commerce, the European Commission, and Swiss Administration, respectively, to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce. On July 12, 2016, the European Commission deemed the EU-U.S. Privacy Shield Framework adequate to enable data transfers under the EU law (see the adequacy determination). On January 12, 2017, the Swiss Government announced the approval of the Swiss-U.S. Privacy Shield Framework as a valid legal mechanism to comply with the Swiss requirements when transferring personal data from Switzerland to the United States.
Information Regarding Third Parties Involved in the Processing of Personal Data
Your Personal Information (Personal Data) is collected for the following purposes and using the following services:
The services contained in this section enable us to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Google Inc.):
- Personal Data collected: Cookies and Usage Data.
- A Privacy Shield participant.
Payment processing services process all payments on behalf of our company by credit card, bank transfer, or other means. AidaForm does not collect, process, or store any information regarding your bank account, credit card, or any other sensitive data. AidaForm gets only the information necessary to provide you with relevant Services, such as your current tariff plan, whether or not your transaction has been successful, etc.
AVANGATE Inc.: AVANGATE is a payment processing company.
A Privacy Shield participant.
Amazon Web Services (AWS) (Amazon Web Services, Inc.): Amazon Web Services is a hosting and cloud service provider.
- A Privacy Shield participant.
Managing support and contact requests
This type of service allows us to manage support and contact requests received via email or by other means, such as the contact form. The types of Personal Data we process depend on the information provided by you in the messages.
ServiceDesk Plus Cloud by Zoho Group: ServiceDesk Plus Cloud is a support and contact request management service provided by Zoho Group.
- Personal Data collected: information provided by you in the messages.
Managing contacts and sending messages
This type of service makes it possible to manage a database of email contacts, phone contacts, or any other contact information to communicate with our users. These services may also collect data concerning the date and time when the message was viewed by users, as well as when users interacted with it, such as by clicking on links included in the message.
MailChimp (The Rocket Science Group, LLC). MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC.
- Personal Data collected: information provided by you in the messages.
- A Privacy Shield participant.
Amazon Simple Email Service (Amazon SES) (Amazon Web Services, Inc.): Amazon SES is a cloud-based email sending service designed to help digital marketers and application developers send marketing, notification, and transactional emails.
- Personal Data collected: email address, first name, and last name.
- A Privacy Shield participant.
AidaForm Services provide opportunities for integration of User account with many third-party services, available either from inside the User account or by means of connection via Zapier services. AidaForm is not responsible for Privacy Policies carried out by the third parties and you use, integrate and transfer any information to these services at your own discretion.
“Do Not Track” Policy
AidaForm Services does not support “Do Not Track” requests. Please, read the privacy policies of the third-party services to get informed if they honor the “Do Not Track” requests. You can also follow the instructions provided on the initiatives by the EDAA (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. The initiatives allow Users to select their tracking preferences for most of the advertising tools.
We do not knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under the age of 16, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us with Personal Information, please contact us at email@example.com.
PRIVACY FOR FORM RESPONDENTS:
What Information Does AidaForm Collect?
When you respond to forms hosted on AidaForm, we act on behalf of Form Creators and according to the purposes determined by Form Created. AidaForm collects information relating to you and your use of our services from a variety of sources. These are listed below.
Information AidaForm. collects directly from you.
Information AidaForm collects about you from other sources.
Usage data. When you interact with our Services, AidaForm collects usage data. This may include the web pages you visit, your navigation path, and so on. Additionally, in compliance with a usual practice for websites today, AidaForm web servers keep log files that record data each time a device accesses those servers. The log files contain data, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, and timestamps. This data is not linked to your form responses.
Device data. AidaForm collects data from the device and application you use to access our services, such as your IP address, operating system version, device type, system and performance information, and browser type. Your IP address will be linked to your form responses unless the Form Creator has disabled IP address collection for the form you respond to.
Referral data. AidaForm gets information about the source that referred you to a form (e.g. a link on a website or in an email).
Information from page tags. AidaForm uses Google Analytics to collect aggregated and anonymized data about visitors to our websites. This data includes usage and user statistics.
Providing form responses is voluntary.
You can always choose not to answer any given form question (especially those requesting your personal information or data). However, sometimes this will prevent you from completing a form if the Form Creator identified that question as requiring an answer.
How Does AidaForm Use the Collected Information?
Your form responses are owned and managed by the Form Creator. Please contact the Form Creator directly to understand how the individual, company, or organization uses your form responses. AidaForm does not sell, rent or make available form responses to third parties without the Form Creator’s prior instructions. AidaForm does not use any contact details collected in our Uses’ forms to contact form respondents.
With Whom Does AidaForm Share or Disclose Your Information?
AidaForm discloses your form responses to Form Creators.
What are Your Rights to Your Information?
Contact the Form Creator to access and correct your responses and personal data. AidaForm provides Form Creators with tools to maintain the responses they collect through their forms. You may request access to and correction of the personal information we hold about you by contacting us at firstname.lastname@example.org, however in the cases when the Form Creator additionally stores and uses your Data with other services, AidaForm cannot guarantee that your personal information will be updated within those services. AidaForm will respond to your request for correction within a reasonable time and, where reasonable and practicable to do so, AidaForm will provide access to your personal information in the manner requested by you.
Personal Information (Personal Data) Controller Details:
Address: Im Uckerfeld 14, Bonn, 53127, Germany
Last Updated: May 25, 2018