How to Set Up Email Notifications About New Responses

AidaForm allows you to receive an email notification about a new available response. By default, the feature is enabled and every time your form receives a new response, an email notification is sent to your account registration email address. This type of email notification is set separately for every created form.

To switch OFF the email notifications or to change their settings, please go to My Forms -> Form -> Builder -> Set Up -> Email Notifications

Can I get email notifications sent to an email address that differs from my account registration email address?

Yes, it’s possible. To allow your email address to receive notifications, go to My Forms -> Form -> Builder -> Set Up -> Email Notifications -> Send notifications to, and then click the Change email button. Enter your desired email address in the New email field and click Save.

Can AidaForm send notifications to more than one email address?

Yes, it’s possible. You can set as many email addresses to receive notifications about new responses as you need.

To add more email addresses, go to
My Forms -> Form -> Builder -> Set Up -> Email Notifications -> Send notifications to, and then click the Change email button. Enter as many email addresses as you need in the New email field, use commas to separate them, and then click Save.

Important: if you’d like to keep an existing email address on the list, don’t forget to also enter it into the New email field.

When do I use the ‘Reply-to’ setting?

All response notifications are sent by the AidaForm service, so if you click the ‘Reply’ button in your email client, your answer to the email notification will be sent to AidaForm.

To be able to answer the customer who completed and sent the response to you simply by clicking the ‘Reply’ button, you need to set the ‘Reply-to’ setting first.

Go to My Forms -> Form -> Builder -> Set Up -> Email Notifications -> Notification Reply-to and select from the drop-down menu the field that collects your respondent’s email address.

The setting is done! Now when you get an email notification about a new response and click the ‘Reply’ button in your email client, you will be able to send an answer directly to your respondent.

When do I use the ‘Notification Subject’ setting?

By default, the email notification subject looks like ‘New Response for “Name of Your Form ”’.

You can customize the notification subject so that it will display the actual content your respondent has entered into a specified field.

To customize your notification subjects, go to My Forms -> Form -> Builder -> Set Up -> Email Notifications -> Notification Subject and select from the drop-down menu the field whose content you’d like to display as a subject.

Example: Custom support has created a Contact Support form. The form has a text field ‘What is Your Problem Connected With?’ The field’s content is set to be displayed as a subject of the notifications, and so all the notifications have unique subjects and are easy to be sorted out, found and dealt with.

When do I use the ‘Attachment in notifications’ setting?

By default, the setting is disabled. It means that if your form responses have file attachments, you can download them from inside your AidaForm account, but the files will not be attached to your email notifications.

To enable attachments in notifications, go to My Forms -> Form -> Builder -> Set Up -> Email Notifications -> Attachments in Notifications and toggle the setting to ON.

Please note that sending file attachments in notifications limits the total email size to 5 MB. This means that there may be situations when not all available files will be attached to your email notification.

When the total size of email and attachments exceeds 5 MB, AidaForm analyzes the sizes of all attached files and chooses files so that it can attach and send the maximum number of files.

For example, if your form has five files each of 0.5 MB and one file of 4.5 MB attached, AidaForm will send your five files of a total of 2.5 MB attached.