How to set up Automatic Replies to your respondents in Expert and Ultimate accounts

AidaForm allows you to automatically send email replies to people who have completed your forms. This functionality is available for Expert and Ultimate accounts only.
Automatic replies are set up separately for every form created.

By default, every Expert account has 100 automatic replies per billing cycle available. For Ultimate accounts, the limit is 1000 auto-replies per month.

Also, by default, the functionality is disabled. To enable Automatic Replies for your form or to change the settings, please go to My Forms -> Form -> Builder -> Set Up -> Automatic Reply.

Important: Every automatic reply sent by any of your forms will count toward the total automatic replies sent by your account. When the limit is reached, no automatic replies will be sent until the beginning of the next billing cycle.

What is the billing cycle for my subscription?

A billing cycle is a one-month period that starts on the date of your purchase of an AidaForm subscription. At the beginning of each cycle, the counter for auto-replies sent by your account is reset and your account gets another 100 (or 1000 for the Ultimate tariff) auto-replies.

AidaForm sends email notifications when the limit for auto-replies for your account reaches 75, 90 and 100%

Can I get more Automatic Replies?

Yes, you can purchase additional automatic replies any time you need. In this case, the billing cycle for the Automatic Replies functionality will start on the date of your purchase of a subscription for additional automatic replies.

Presently, we offer two options to buy additional automatic replies: 1,000/month, 10,000/month. To make a purchase, please go to My Account -> Billing -> Auto-replies sent -> Buy more
If you need more automatic replies, please contact us.

Example:
You purchase an Expert monthly subscription on February 1st, your account has 100 auto-replies available for the time period, February 1st. - March 1st.
On February 15th, you realize that you have used 95 auto-replies and need more automatic replies to continue. The same day, you buy a subscription for 1,000 auto-replies/month.
On February 15th, the amount of auto-replies is reset and your account has 1,000 auto-replies available for the time period of February, 15th - March, 15th.

You can manage the subscription for additional automatic replies separately from the subscription for your Expert/Ultimate account. You can cancel it at any time and purchase again in several months if you need it.

Please note that the subscriptions for automatic reply packs are not refundable. The “unused” auto-replies cannot be moved to another billing cycle.

How to set up Automatic Replies for a form

Automatic replies are set up separately for every form created.

To enable and set up automatic replies for your form, please go to My Forms -> Form -> Builder -> Set Up -> Automatic Reply

The Automatic Reply section has the following fields and settings:

Automatic reply enabled/disabled
By default, auto-replies are disabled. Use this setting to enable the functionality.

Recipient email
This can be only one of the emails that your respondent enters in your form. Choose which field this value will be taken from through the drop-down menu.

Reply-to email
Sometimes your respondents answer to auto-replies, and the Reply-to email is the email address that will receive those answers. By default, it’s your account registration email, but you can change it to another one.

Subject
Here you can set a subject line for your auto-reply. You can use @ to include data from your form fields, for example your subject line can be: “Thank you for your order, @YourName”

Preview text
This is a short summary text that follows the subject line and displays in many email clients. If it’s empty, the email clients will display the beginning of your message.

Image
You can customize your auto-replies by adding your company’s logo or image banner to the email message section. The image will be displayed on top of the email, stretched to the full width of the container.

Message
Enter the text of your automatic reply. Use @ to include data from your form fields, for example:

Hello, @YourName,
Thank you for taking our quiz!
You score result is @QuizScore
Find more amazing quizzes at https://example.com

Attach PDF
Enable the option if you’d like to attach a copy of the PDF report with the respondent’s form data to the auto-reply.

How bounce and complaint rates are calculated

To comply with rules and regulations around spam emails and to provide the best service quality, AidaForm performs MX-record validation for every email address to which we send auto-replies and tracks the bounce and complaint rate for every account.

You can find the information about your account’s bounce and complaint rates in the My Forms -> Form -> Builder -> Set Up -> Automatic Reply -> Auto-replies sent section. The information is the same for every form in your account.

Bounce rate is the percentage showing how often your auto-replies cannot reach the intended recipient. It may happen due to different reasons unrelated to AidaForm. The bounce rate is measured over the last emails your account sent, spanning over approximately the last 180 days.
We expect your bounce rate to remain below 5%. Accounts with a bounce rate exceeding 10% risk having the ability to send paused.

Complaint rate is calculated as the percentage of how often your recipients mark your emails as spam or click the Report Spam link in the auto-reply email.

The complaint rate is measured over the last emails your account sent, spanning over approximately the last 180 days. We expect your complaint rate to remain below 0.1%. Accounts with a complaint rate exceeding 0.5% risk having the ability to send paused.

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